Lexus is bright spot in disappointing J.D. Power survey on service satisfaction
Auto March 9, 2023, 0 Comment 14The growing volume of EVs being serviced at dealerships has led to the first decline in service satisfaction in 28 years, according to the J.D. Power 2023 U.S. Customer Service Index Study. Satisfaction with service declined 2 points to 846 out of 1,000 this year.
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